Want to print this out? Download a PDF version of my resume.
I am a product designer who is self-motivated, curious, and passionate about understanding interactions between people and the technologies we use. I have an eye for aesthetics and a knack for the functional, and want to fuse together my knowledge of both code and design to create digital products that excite users and simplify their interactions with digital products.
Google / AUG 2022 – PRESENT
• Working on building awesome products for Fitbit! More details to come soon 🙂
3Play Media / JAN 2020 – JUL 2022
• Worked cross-functionally with product management, marketing, and engineering to scale a live captioning B2B2C marketplace solution from scratch
• Led as product manager and designer to research and implement web and mobile SaaS solution to provide key accessibility accommodations to a diverse set of users with disabilities
• Drove full-lifecycle validation testing on web, iOS and Android using a variety of technologies, including JAWS, Voiceover and Talkback with a wide spectrum of users with and without disabilities
• Redesigned initial application experience for first-time contractors with a focus on localization, accessibility, and fraud reduction, increasing overall conversion rate
3Play Media / APR 2019 – JAN 2020
• Led implementation of company-wide design system to streamline designer-developer handoff and create a consistent user experience across all products
• Generated key UX artifacts and deliverables (wireframes, prototypes, sitemaps, journey maps, user flows) to drive redesign of B2B web-based platform and obtain a VPAT
• Gathered and evaluated user requirements in collaboration with product team to hand off cross-platform designs to development team
• Evangelized Voice of Customer (VOC) and user research methods to ensure final designs align with users’ goals
Putnam Investments / JUL 2016 – APR 2019
• Led design thinking initiative by acting as an internal consultant to identify pain points and provide recommendations to a wide spectrum of teams
• Worked in a team of five to develop an internal sales and CRM web platform using Angular and the Salesforce API
• Collaborated closely with multiple product owners and stakeholders to understand business needs and identify appropriate solutions to implement
• Developed web application prototype for analyzing portfolio funds and recommending alternatives to replace underperforming funds, winning first place in company hackathon
Bentley University / JAN 2019 - MAY 2022 / High Distinction (3.87/4.00), Member of Beta Gamma Sigma
Boston University College of Arts and Sciences / SEP 2013 – MAY 2017 / Cum Laude (3.56/4.00)
Boston University Questrom School of Business / SEP 2013 – MAY 2017 / Cum Laude (3.56/4.00)
Design: Interaction Design, Information Architecture, Design Systems, Journey Mapping, Data Viz
Software: Sketch, Figma, Adobe XD, Principle, Miro, Invision, Adobe CC
Programming: HTML/CSS, Javascript, Git
Languages: English (fluent), Cantonese (fluent), Mandarin (conversational), Spanish (conversational)
Miscellaneous: Certified Professional in Web Accessibility (CPWA), Agile, CFA Claritas Certification
Other: Video production, mentored over 90 junior designers
