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Overview

I am a product designer who is self-motivated, curious, and passionate about understanding interactions between people and the technologies we use. I have an eye for aesthetics and a knack for the functional, and want to fuse together my knowledge of both code and design to create digital products that excite users and simplify their interactions with digital products.

Work

Senior Interaction Designer

Google / AUG 2022 – PRESENT

β€’ Working on building awesome products for Fitbit! More details to come soon πŸ™‚

Senior UX Designer

3Play Media / JAN 2020 – JUL 2022

β€’ Worked cross-functionally with product management, marketing, and engineering to scale a live captioning B2B2C marketplace solution from scratch to over $500k in Y1 revenue

β€’ Led as product manager and designer to research and implement web and mobile SaaS solution to provide key accessibility accommodations to a diverse set of users with disabilities

β€’ Drove full-lifecycle validation testing on web, iOS and Android using a variety of technologies, including JAWS, Voiceover and Talkback with a wide spectrum of users with and without disabilities

β€’ Redesigned initial application experience for first-time contractors with a focus on localization, accessibility, and fraud reduction, increasing overall conversion rate from 12% to 38%

UX Designer

3Play Media / APR 2019 – JAN 2020

β€’ Led implementation of company-wide design system to streamline designer-developer handoff and create a consistent user experience across all products

β€’ Generated key UX artifacts and deliverables (wireframes, prototypes, sitemaps, journey maps, user flows) to drive redesign of B2B web-based platformed and obtain a VPAT

β€’ Gathered and evaluated user requirements in collaboration with product team to hand off cross-platform designs to development team

β€’ Evangelized Voice of Customer (VOC) and user research methods to ensure final designs align with users’ goals

UX Engineer

Putnam Investments / JUL 2016 – APR 2019

β€’ Led design thinking initiative by acting as an internal consultant to identify pain points and provide recommendations to a wide spectrum of teams

β€’ Worked in a team of five to develop an internal sales and CRM web platform using Angular and the Salesforce API

β€’ Collaborated closely with multiple product owners and stakeholders to understand business needs and identify appropriate solutions to implement

β€’ Developed web application prototype for analyzing portfolio funds and recommending alternatives to replace underperforming funds, winning first place in company hackathon

EDUCATION

Master of Science in Human Factors in Information Design

Bentley University / JAN 2019 - MAY 2022 / High Distinction (3.87/4.00), Member of Beta Gamma Sigma

Bachelor of Arts in Mathematics & Computer Science

Boston University College of Arts and Sciences / SEP 2013 – MAY 2017 / Cum Laude (3.56/4.00)

Bachelor of Science in Business Administration

Boston University Questrom School of Business / SEP 2013 – MAY 2017 / Cum Laude (3.56/4.00)

SKILLS

Design: Interaction Design, Information Architecture, Design Systems, Journey Mapping, Data Viz

Software: Sketch, Figma, Adobe XD, Principle, Miro, Invision, Adobe CC

Programming: HTML/CSS, Javascript, Git

Languages: English (fluent), Cantonese (fluent), Mandarin (conversational), Spanish (conversational)

Miscellaneous: Certified Professional in Web Accessibility (CPWA), Agile, CFA Claritas Certification

Other: Video production, mentored over 90 junior designers